Frequently asked questions and customer support for international buyers
Yes. All watches are carefully inspected by professional watchmakers and guaranteed to be 100% authentic.
Yes. We ship worldwide via UPS with full insurance. Delivery time depends on the destination and customs clearance.
No. Import duties, VAT, and any customs fees are the responsibility of the customer.
We accept international bank transfer and Wise. For domestic customers in Japan, credit card payment may be available.
We do not provide a standard international warranty. Please review our Purchase Policy for details.
We may hold an item for a short period depending on the situation. Please contact us for availability.
If you have any questions regarding availability, condition, or purchasing, please feel free to contact us.
Our team will respond within 1 business day.
sales@bigmoon-watch.com