Important information regarding your purchase, international shipping, returns, and after-sales support.
BIG MOON is a professional luxury watch dealer based in Nagoya, Japan, specializing in authentic pre-owned timepieces from the world's leading brands.
Every watch is carefully inspected before sale, and we provide detailed information and photographs whenever necessary so that our customers can purchase with confidence.
We have served collectors and watch enthusiasts for many years, providing trusted service from Japan to customers around the world.
All watches offered by BIG MOON are carefully inspected by our professional watchmakers and are guaranteed to be 100% authentic at the time of sale.
We do not sell counterfeit watches or products with unclear authenticity.
Every watch undergoes a careful inspection before being offered for sale. Our inspection process includes:
Unless otherwise stated, all watches are pre-owned. Minor signs of wear, hairline scratches, age-related changes, or marks that are difficult to show in photographs may be present and are not considered defects.
Before payment, we will provide detailed information and photographs of the watch's condition whenever necessary. Please review all information carefully before completing your purchase.
All watches are offered subject to prior sale. Because our inventory may also be available through other sales channels, availability will always be confirmed before payment is requested.
For international orders, payment is generally accepted by bank transfer or Wise. Bank fees, transfer fees, and any intermediary bank charges are the responsibility of the buyer.
We do not accept international credit card payments for online orders unless otherwise agreed in advance.
Before requesting payment, we will personally confirm the watch's availability, condition, included accessories, shipping method, and total amount by email.
If you would like additional photographs, timegrapher measurements, or any further information, we are happy to provide them before your purchase.
International shipping is arranged using insured courier services. We primarily ship via UPS, but FedEx or EMS may be used depending on the destination country, insurance availability, and import regulations.
The shipping carrier will be selected based on the destination, insurance coverage, import regulations, and the safest available delivery method.
Our priority is to ensure that every watch is shipped safely with appropriate insurance coverage whenever available.
Tracking information will be provided after shipment.
Import duties, customs fees, taxes, brokerage fees, and any other charges imposed by the destination country are the responsibility of the buyer.
BIG MOON cannot estimate or guarantee the final amount of import duties or taxes. Please contact your local customs authority before purchase if necessary.
We cannot mark items as gifts or declare a lower value than the actual selling price.
We fully comply with international customs regulations.
We do not declare false values, undervalue shipments, or provide inaccurate customs documentation.
Because all watches are unique pre-owned items, international sales are generally final. Returns or exchanges due to change of mind, personal preference, size selection, or differences in personal impression cannot be accepted.
Customer satisfaction is important to us. If you believe there is any issue with your purchase, please contact us before taking any action. We will carefully review each case and work with you to reach a fair and reasonable solution whenever possible.
If the watch materially differs from our description, please notify us within 48 hours after delivery. We will investigate the matter promptly and respond on a case-by-case basis.
Please do not return any item without our prior written approval.
We do not provide a standard international warranty. However, if an issue occurs after purchase, please contact us before taking any action.
If you would like additional photographs, timegrapher measurements, wrist size information, or any other details, please feel free to contact us before placing your order.
Our team will be happy to assist you.
Thank you for considering BIG MOON.
We appreciate your trust and look forward to assisting you in finding your next timepiece.
We look forward to serving you from Nagoya, Japan.